How long have you used our agency services?*

Other 24 / 24

100%

Which services do/did you receive?

Other 20 / 20

100%

How often do/did you receive our services?

0-1 Day/Week 4 / 20

20%

1-3 Day/Week 8 / 20

40%

3-5 Day/Week 5 / 20

25%

5-7 Day/Week 3 / 20

15%

I am satisfied with the level of customer service I receive from Best of Home Care.

Extremely Satisfied 14 / 20

70%

Somewhat Satisfied 6 / 20

30%

Neutral 0 / 20

0%

Quite Dissatisfied 0 / 20

0%

I am satisfied with the quality of services I received.

Extremely Satisfied 8 / 21

38.1%

Somewhat Satisfied 12 / 21

57.14%

Neutral 1 / 21

4.76%

Quite Dissatisfied 0 / 21

0%

I feel the staff members were competent and had the skills necessary to care for me.

Strongly Agree 12 / 19

63.16%

Agree 6 / 19

31.58%

No Opinion 1 / 19

5.26%

Disagree 0 / 19

0%

I am satisfied with Best of Home Care's Staffing/Scheduling Department.

Extremely Satisfied 12 / 20

60%

Somewhat Satisfied 6 / 20

30%

Neutral 2 / 20

10%

Quite Dissatisfied 0 / 20

0%

I am satisfied with Best of Home Care's Administration Department.

Extremely Satisfied 14 / 20

70%

Somewhat Satisfied 5 / 20

25%

Neutral 1 / 20

5%

Quite Dissatisfied 0 / 20

0%

Overall, how would you rate Best of Home Care's services compared to our competitors?

Much Better 17 / 20

85%

Same 2 / 20

10%

Much Worse 0 / 20

0%

No Opinion 1 / 20

5%

How satisfied are you with our services overall?

Extremely Satisfied 9 / 20

45%

Somewhat Satisfied 10 / 20

50%

Neutral 1 / 20

5%

Quite Dissatisfied 0 / 20

0%

I would recommend Best Of Home Care's services to friends and/or family.

Strongly agree 15 / 20

75%

Agree 5 / 20

25%

No Opinion 0 / 20

0%

Disagree 0 / 20

0%

Tell us how can we improve our services

Other 20 / 20

100%